Shipping policy

Shipping Policy

Thank you for choosing Verborgen Studios We offer FREE worldwide shipping to provide you with a seamless shopping experience. Please review the following shipping policy to understand how we handle shipping and delivery.

1. Shipping Zones

• We proudly offer free shipping worldwide.

2. Shipping Methods

• We collaborate with reputable shipping partners to ensure reliable and secure delivery of your orders with DHL and Royal Mail
• Our shipping methods may vary depending on your location and the shipping option you select at checkout.

3. Processing Time

• Orders are typically processed and dispatched within 14 business days following payment confirmation for PRE-ORDER items it takes around 3-5 weeks which you will get an email about after ordering
• During peak seasons or promotional periods, processing times may vary, but we strive to dispatch orders as quickly as possible.

4. Shipping Time

• Shipping times vary depending on your location and the shipping method selected.
• Estimated shipping times will be provided at checkout to give you an idea of when to expect your delivery or we will send an email to keep you updated once ordering

5. Tracking Information

• Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
• You can utilize this tracking information to monitor the status of your shipment and anticipate its arrival.

6. Customs and Import Duties

• Customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs authorities. (However we cover if we are able too)
• We strive to facilitate smooth customs clearance by accurately declaring the value of goods on customs forms.

7. Delivery

• Deliveries are typically made during standard business hours (9:00 am to 5:00 pm, Monday to Friday).
• If you are unavailable to receive the package at the time of delivery, our shipping partner will leave a delivery notification with further instructions for redelivery or collection.

8. Shipping Restrictions

• We aim to ship our products worldwide; however, there may be instances where certain destinations are unreachable due to shipping restrictions or logistical challenges.
• We reserve the right to cancel orders if we are unable to ship to a particular location.

9. Contact Us

• If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact our dedicated customer service team.
• You can reach us via email at info@verborgenstudios.co.uk (this is the only place to contact)

10. Policy Updates

• We reserve the right to update or modify our shipping policy at any time without prior notice.
• Any changes to our shipping policy will be reflected on this page, so we encourage you to review it periodically for updates.
• No refunds on Discounted products or items with All sales final!

Thank you for choosing Verborgen Studios LTD We are committed to providing you with an easy shopping experience.